Privacy Policy

We Respect Your Privacy

DXN Canada’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by DXN Canada anytime you interact with DXN Canada, such as when you visit our website, when you purchase DXN Canada products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at DXN Canada, and we go to great lengths to protect it.

Why We Collect Personal Information

There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
  • When you interact with DXN Canada, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the DXN Canada products you own, such as their product name and date of purchase; and information relating to a support or service issue.
  • We also collect information for market research purposes — such as your occupation and the favorite product— to gain a better understanding of our customers and thus provide more valuable service.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve DXN Canada’s products.

Your DXN Canada ID And Related Information

The DXN Canada website, as well as DXN Canada services such as DXN Canada ecommerce, allows you to create an “DXN Canada ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the favorite product and etc) for security. The system saves your information and assigns you a personal DXN Canada ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the DXN Canada ecommerce, all you need to do is enter your DXN Canada ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your member code it will be available for all your transactions with DXN globally.

Publicly Displayed Information Is Public

If you use a EDC Forum or chat room on an DXN Canada website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. DXN is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously nonpublic, available by enabling certain user features, DXN Canada will collect that information from your interaction and the information will become publicly available.

When We Disclose Your Information

DXN Canada takes your privacy very seriously. DXN Canada does not sell or rent your contact information to anyone. To help us provide superior service, your personal information may be shared with legal entities within the DXN International group globally who will take steps to safeguard it in accordance with DXN Canada privacy policy. There are also times when it may be advantageous for DXN Canada to make certain personal information about you available to companies that DXN has a strategic relationship with or that perform work for DXN Canada to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with DXN Canada’s policies, except if we inform you otherwise at the time of collection. For example, when you make the online purchase you authorize DXN and its carrier to exchange the information that you provide during the delivery process to carry out service. If you are approved for service, your account will be governed by DXN Canada and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the DXN Canada website. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How We Protect Your Personal Information

DXN Canada takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The DXN Canada website uses Positive Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the DXN Canada ecommerce, you must use an SSL enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.

Integrity Of Your Personal Information

DXN has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at

Cookies And Other Technologies

As is standard practice on many corporate websites, DXN Canada’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. Please note that certain features of the DXN Canada website will not be available once cookies are disabled. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/ exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. DXN Canada will not use the information collected to market directly to that person. In some of our email messages we use a “clickthrough URL” linked to content on the DXN Canada website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our Companywide Commitment To Your Privacy

As we said, DXN Canada takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to DXN employees and strictly enforce privacy safeguards within the company.

Policy Changes

DXN Canada reserves the right to modify our privacy policy at any time. If we change or update our privacy policy, we will post the revised policy on this page. We ask you to check it from time to time to make sure you are aware of the latest version.